FAQ

General Questions

What is Real Sports Entertainment Digital Arena?

The Digital Arena is a 2nd screen broadcast companion, that brings the in-arena experience home to you. Fans can interact with fellow fans through chat, trivia, and predictive games, as well as compete for prizes, all in real-time, while watching the game. This new digital platform is available now through the Official Toronto Maple Leafs, Official Raptors, and Official Toronto FC Apps for games this season.

How do I sign-up?

Fans can sign-up to access the Real Sports Entertainment Digital Arena through the team apps. On game day, the Digital Arena will open up to 30 minutes prior to the start of game. Fans will be asked to login with existing app credentials or create an account for access.

How do I access the platform?

Upon opening the Official Team App, fans should navigate to the Game Time or Match Time tab in the bottom menu of the App. The Digital Arena will open up to 30 minutes prior to the start of the game and be accessible through this section on the app. Open times will vary per team. If not previously logged in, fans will be promoted to register/log in. If fan has logged in previously, the system will remember this, and no further action is required. The Game Time or Match Time tab can be accessed at any time, but the Arena itself will only be live up to 30 minutes prior and for the duration of the game.

When can I access the Arena?

The Arena will open up to 30 minutes prior to the beginning of the game. Open times will vary per team.

How long will I be able to access the Real Sports Entertainment Digital Arena for?

You will be able to access the Arena for the duration of the 2020-21 season.

Is there a fee for Real Sports Entertainment?

The platform is free to use! All we ask is that you use the platform at your leisure, try out some of the features and give us some feedback on how to improve the experience.

How can I provide feedback on my experience?

To provide feedback, please fill out this form: https://watch.realsports.ca/feedback. We appreciate all feedback as we work to make this the best experience possible for our fans!

Why are some of the features and the way I interact with them changing occasionally?

We are constantly trying to make this experience better for fans, so you may see some updates and changes to the platform throughout the season as we evolve to make this the best experience possible!

Registration & Login

How do I log-in?

Once the Arena is open (up to 30 minutes before the game, open time will vary per team), you will be able to login to the Arena for that game. You can access each game from the Game Time or Match Time tab in the Official Team App where you can click "Enter" on the live game and will be prompted to enter your email in order to login or register.

I am trying to register/login and my email is not being recognized - what should I do?

Please ensure that you are entering the email address on which you received the invitation to register. If you are using the same email, and are still not able to login, please send an email to rse@tradablebits.com with the subject line “RSE Support” and a member of our support team will be in contact with you as soon as possible.

I have created an account but haven’t received the confirmation email, what should I do?

Please check your spam or junk email folder as sometimes these emails get stuck in there!  If you have completed the above and still not received the email, please send an email to rse@tradablebits.com with the subject line “RSE Support” and a member of our support team will be in contact with you as soon as possible.

I've forgotten my password - what should I do?

Please use the Forgot Password prompt that will appear after entering your email. You will then receive an email to reset your password.

I am trying to reset my password and have not received the email to do so - what should I do?

Please check your spam or junk email folder as sometimes these emails get stuck in there! Additionally, please ensure that you are entering the email address on which you received the invitation to register. If you have completed the above and still not received the email, please send an email to rse@tradablebits.com with the subject line “RSE Support” and a member of our support team will be in contact with you as soon as possible.

Technical

What is the best way to participate in the Real Sports Entertainment action?

Real Sports Entertainment can be accessed through the team apps on tablet, or mobile device. 

Can I login with the same account on multiple devices at one time?

Digital Arena can be accessed with the same account on multiple devices that are on the same network.

Who can I contact for help?

If your question or issue has not been answered here, please send an email to rse@tradablebits.com with the subject line “RSE Support” and a member of our support team will be in contact with you as soon as possible.

How do I mute/unmute the trivia sounds?

  1. Click on your username in the top right corner.
  2. Click the edit button.
  3. Toggle the 'Mute Notification Sounds' to YES if you want to turn sounds OFF, or to NO if you want to the sounds ON.
  4. Click Save.

How do I make the trivia questions and games NOT automatically display?

  1. Click on your username in the top right corner.
  2. Click the edit button.
  3. Toggle the 'Manually expand trivia and clickers' to NO if you want them to open automatically, or to YES if you do not want them to display automatically. Note: if you set to YES, you will have to click the banner image at the top to display each question or game. 
  4. Click save.

Chat

Why are my chats not sending in the live chat?

Chats are monitored by an AI system and filtered to only post what is deemed appropriate. Filtered content includes, but is not limited to, phone numbers, email addresses, and offensive language. Please reach out to rse@tradablebits.com if you feel your chats have been incorrectly filtered.

Who can I contact if I feel something offensive has been said in the chatroom?

The live chat within Real Sports Entertainment is monitored by both an AI system and human moderators, with a goal of creating an exciting and fan-friendly atmosphere for all. If you feel inappropriate or offensive language has been used in the Real Sports Entertainment live chat, please inform us by emailing rse@tradablebits.com.

Prizing

How do I win a prize?

You have a chance to win prizes by participating in the Trivia, Get Loud, and other games!

What prizes can I win?

We are going to have a variety of prizes - from Uber Eats gift cards, to team merch and apparel!

How will I know if I've won a prize?

Prize winners will be shouted out in the Chat by our chat hosts, and will be contacted within 7-10 business days after the game for instructions on collecting your prize.

How do I collect my prize?

Prize winners will be contacted within 7-10 business days after the game for instructions on collecting your prize.

Leaderboard & Points

What do the points mean?

The points you earn over the course of the game get added to your Leaderboard total. At the end of every game, we will be conducting a random prize draw for one fan that ranks within the top 10 on the Leaderboard.

How does the points scoring work?

You can earn points by participating in games throughout the game! Points are awarded for correct answers in the Predictive Trivia and Historical Trivia, and the points you accumulate from Get Loud and the Parachute Drop are equal to your final scores in those games. Your points are accumulated over the course of the game and added to your Leaderboard total!